Accessibility

This web site has been designed to be as accessible as possible and compatible with the types of adaptive technology used by people with special needs, including screen readers.

Our site has been designed to allow Screen Readers to read our pages. Customers with hearing difficulties can also find out about our products and services via Text telephone on 0800 096 2929*.

How to alter the font type and size of your text

For improved visibility, our web site allows you to increase (or decrease) the size of text and alter the choice of font, to suit your preferences.

Internet Explorer Users

To alter the size of the text on this web site, select 'View' (found on the menu bar across the top of your browser), then Text Size, and then your preferred size. Alternatively, you can hold down CTRL and use the mouse wheel at the same time to almost infinitely change the text sizes on our web site

Mozilla Firefox users

Use the mouse wheel (or hold down CTRL and use key to increase font) to almost infinitely change the text sizes on our web site

Netscape users

Go to 'View' and then choose 'Increase Font' as many times as you find necessary for the size you want

To alter the choice of font

Internet Explorer Users

  • Open your 'Internet Options' window by going to 'Tools'
  • Under History, choose 'Fonts' and select your preferred style, then click 'OK'
  • Go to 'Accessibility' within 'Internet Options' and click on 'Ignore font styles/font sizes specified on Web pages'
  • Then click 'OK'. You should now see a difference in font.

Netscape Users

  • Go to 'Edit' 'Preferences', 'Appearance', 'Fonts'
  • Choose 'Use my default fonts, overriding document-specified fonts'

To alter the colour of text and background

You may find specific colours enable you to view our web site easier.

Internet Explorer Users

  • Open your 'Internet Options' window by going to 'Tools'
  • Under History, choose 'Accessibility' and click on 'Ignore colours specified on Web pages'
  • Then click 'OK'.

Netscape Users

  • Go to 'Edit' 'Preferences', 'Appearance', 'Colours'
  • Choose 'Always use my colours, overriding document', then choose your colours.

Visually Impaired Customers

If you would like to receive your bill in an appropriate format such as large print Braille, audio tape, or receive our Priority Services Register 'Code of Practice' in larger print, please contact us on 0800 269 450*.

Your Say

We intend to keep improving our accessibility so if you come across a part of our site that is difficult to use, please call us on 0800 269 450*.

*Calls may be monitored and recorded as part of our customer care programme.